Past work history/experience
This section is all about my current or past work history, each entry will contain information such as role, duties and who the company was.
Complete Entertainment eXchange (CEX)
Sales Assistant/Product Tester: Aug 2018 - May 2021
Duties
- Electronics functionality testing (before exchange)
- Fulfilling store E-commerce orders (picking, processing, packing)
- Providing technical support/troubleshooting for staff members and customers
- Electronic device demonstrations for customers
Content Guru
Support Engineer: April 2021 - Current
Duties
- Receive customer service calls.
- Responding to customer service emails.
- Log support tickets for reported issues with service.
- Take ownership of tickets and investigate/resolve root cause.
- Prioritising and categorising faults promptly.
- Communicate and follow up on customer issues with other divisions (Sales, Application Development, Provisioning)
- Resolve customer queries or information requests.
- Investigating server logs, service web portals, service documentation, etc to identify root cause and resolve.
- Use SQL to investigate DB data related issues/queries.
- Ticket closure report and emails.
